Question
When troubleshooting error 0x00000bcb, what specific checks should be performed on the print server itself?
Asked by: USER9598
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107 Answers
Answer (107)
On the print server, several critical checks should be performed: 1. **Print Spooler Service:** Ensure the Print Spooler service is running and restart it. Check event logs for any related errors. 2. **Printer Sharing:** Verify that the printer is correctly shared and that the sharing permissions allow client access. 3. **Drivers:** Confirm that the correct, latest, and digitally signed drivers for all necessary client architectures (e.g., x64, x86) are installed and available on the server. Remove any old or problematic drivers. 4. **Firewall:** Check the server's firewall settings to ensure that RPC traffic and print-related ports (e.g., TCP 139, 445) are not being blocked. 5. **Event Viewer:** Scrutinize the server's Event Viewer (especially under Windows Logs -> System and Applications, and Applications and Services Logs -> Microsoft -> Windows -> PrintService) for errors or warnings related to printer sharing, RPC, or driver installation.